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5 Reasons Why Your Company Should Use Remote Support Software

As the Internet and communication technologies continue to evolve, the remote work industry grows as well. In fact, companies and organizations across industries are looking to increase the size of their remote workforce year after year.

For one, the cost-saving implications by employing remote workers make it a very attractive prospect for many employers. In a 2019 article on remote work, Forbes cited PGi stating the company is saving an estimate of $10,000 per remote employee every year. In addition, insurance titan Aetna said it managed to save $78 million in office space cost.

Two, remote workers are seen to be more productive and healthier than their office-based counterparts. Another factor that drives up the employment of remote workers is that there is a larger talent pool filled with promising workers.

There is no denying that remote teams and workers will become a staple fixture in the future. Over the past decade, the remote work industry has expanded by as much as 91% according to a 2019 survey by Global Workplace Analytics and FlexJobs.

As demand for remote workers scales up, there is also a parallel need for remote support software. Investing in a remote workforce also means setting up a support system that is designed to meet the unique needs of the remote worker.

If you are looking to hire remote workers for your business, here are five good reasons why you should get a remote support software.

1. Accelerate Issue Resolution

Simply put, a remote desktop support software will provide authorized personnel access to any device regardless of location by establishing a virtual connection via the Internet. The software then lets him perform multiple functions as if he is sitting right in front of it.

These functions can range from basic operations such as retrieving a file to complex processes such as manual software download, app management, troubleshooting, and repairs. Such capability accelerates the resolution of any issues with the employee’s devices on demand.

That is provided the problem is not hardware-related. Hardware problems can’t be resolved through remote support. If such is the case, the device must be physically taken to an actual technician for proper assessment and appropriate action.

But that is the beauty of the remote support software. Your employees can immediately ask for support and get it. They can quickly rule out software issues and take their devices to the technician for proper resolution. If it’s a software or firmware problem, then the remote support technician can perform his function without wasting any time and effort.

2. Save Money

Aside from speeding up the resolution process of your remote employee’s device, your company will also save money. By using remote support software to resolve any device issue, you do not have to send the device to an actual technician or have a technician go over to the device’s location.

On-site computer repairs vary from place to place as well as the gravity of the issue.  The average cost of computer repair in the United States is $65 per hour. After a thorough diagnosis, you can only hope they fix the problem quickly so as not to incur additional expenses. The majority of computer technicians charge call-out fees and travel fees if you require them to come on-site.

Remote support software eliminates such need and thus, the overhead costs that come with it.

3. Boost Productivity

Since remote support software speeds up the resolution of device issues, your remote workers don’t have to wait for long before their desktops, laptops, and other devices become operational again. It significantly cuts downtime, allowing your remote employees to resume work and operate at a very productive rate.

The speed of the resolution plus expertise of your support team bolsters the confidence of your remote workers. Instead of getting distracted by IT issues, your workers can spend their time and energy performing their primary roles. Free project management software solutions are also available to help leverage collaboration for projects between your teams.

4. Monitor and Maintain Network and Device Performance

Keeping sure that all devices of your workers are up to date and compliant with your policies and standards is a difficult task, especially if you are fielding a remote workforce. There is a constant need to check if their devices are performing to standards or in immediate need of an upgrade.

With a remote support solution, your IT staff can quickly determine when a device is in need of maintenance, software upgrade, firmware update or replacement. They can coordinate with the workers and set a viable schedule for maintenance and repairs to minimize disruption in work.

5. Share Expertise and Knowledge

The increasing number of online freelancers and the Internet evolving into the world’s de facto workplace are among the trends in the remote work industry. Remote workers want to retain as much independence as they can from their employers, contacting them only when it is necessary.

Which is why many remote professionals want to know how they can resolve basic issues on their own instead and only request for support when their problems are too complicated and require higher expertise. A remote support software provides remote workers and IT support specialists the tools that allow the latter to share knowledge with the former.

Remote support systems, including the best free remote access software, come with screen sharing tools that allow IT support specialists to explain or demonstrate complicated processes to workers. It gives remote employees the information they need so that when a similar issue arises, they can try to resolve it on their own. Aside from repairs, IT support technicians can also show remote workers how to troubleshoot simple problems, update their device's firmware, perform maintenance checks. etc.

Premium or Free?

Picking the right remote support software for your business can be quite tricky, considering there are many options to choose from and most of them are good for basic remote support purposes. Premium remote desktop support systems are great for corporate use and help desk technicians who offer managed IT and remote repair services. 

It is best that you contact your remote support software vendor or provider so you can discuss intricate details of your operations, your unique business needs, and other specifics. But if you want to check out how a remote support system can help your business, there are loads of free versions that you can try online. It's a good option if you are still on the fence and don't want to invest in crucial software that can impact your business.

If you are looking for something that is constantly improving, then you might want to go for a remote support software open source. Open-source software providers regularly roll out a new version of their products based on end-user comments and observations. If you want a remote support software that comes with features that you might need and lets you add your own features and capabilities, then you can't go wrong with open-source.

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